SCA for low-tech phones and fallback options
Today it is easy to assume that everybody has a smartphone and is able, and willing, to use it for all tasks, including banking. That is not always the case though. A significant number of users either won’t or can’t use a smartphone for banking purposes. How do we deal with that? How can we offer a PSD2 SCA compliant authentication without a smartphone?
These are questions that are often brought to the table by long-established banks and enterprise banks. These are the type of banks that most often have to deal with users not being able to use smartphones for authentication, and thus have to provide an alternative SCA method for their clients.
Challenger banks and neo-banks on the other hand, do not have to deal with the same issues. The reason is quite clear: Challenger banks are basing their entire business model on the fact that their users can do everything on a smartphone. In terms of technology, these banks have an easier job of becoming SCA compliant. Since they do not have an old client base they need to facilitate, they are free to build a client base that is comfortable and willing to use their smartphone for all banking purposes.
When is a fallback needed?
There are some typical scenarios where there is a clear need for a fallback option to the smartphone SCA solution:
- Enterprise users that don’t want to use or can’t use a personal smartphone in their work
- Users who do not have a smartphone
- Situations where there is no wifi or mobile internet
- When there is doubt about the integrity of the user’s smartphone
There is no official number for how large the non-smartphone market is. In some cases, we have heard numbers as high as 20 % of the customer base that does banking without smartphones. For any bank that represents a significant number of clients, and the banks have to supply these users with a fallback alternative for SCA.
What are the fallback options?
So, when a client can’t or won’t use their smartphone for SCA, what are the technical alternatives and do they keep the authentication process SCA compliant? Let’s take a look at the different alternatives and how they stand in terms of compliance:
- The conventional way is to use a code generator or a dongle. Traditionally this was a time-based code generator, where you press a button and got a code that authenticates you. The obvious disadvantage is that dongles are expensive and inconvenient to users, particularly since they have to support dynamic linking with the transaction details to be SCA compliant.
- Another common mechanism is to use SMS OTP sent to the user’s dumb-phone. As we have talked about before; SMS is very vulnerable to malware, and using OTPs makes the user vulnerable to phishing. This is thus not considered an SCA compliant option.
- A less used option is to use a voice call to the user. In the call, the transaction details are repeated to the user, or the user is either asked to enter a TAN from the screen during the call or to enter a TAN from the call on their computer. This is an SCA compliant option, and it is this mechanism that we in Okay have decided to support as the alternative to smartphone SCA.
- An older alternative - no longer is legal in Europe - is to use printed listings of TAN codes. Surprisingly some banks have been used this method until the end of last year.
- A last, and perhaps obvious, alternative is to ask the users to go to a physical bank location, bringing their physical identification with them.
Each of these solutions has its disadvantages, but there are situations where an automated call to a landline would be a lifesaver, such as if there is an issue with your smartphone.
To round off this blog post: Do you have a business case for a challenger bank targeting non-smartphone users? We think that there is a largely untapped market in the non-smartphone users, however, it would require quite a bit of creative thinking to offer these users a secure product. How about using state-of-the-art voice and speech recognition, and require the user to make a call to the bank? It might not be an easy thing to do, but if you are interested in exploring this further, let’s talk!